Terms of Shipping and Returns
Standard shipping rates
We offer different shipping rates depending on customers delivery address:
- Greece: 3 €
- Europe (except Greece): 12 €
- International Shipping: 18 €
Free shipping for certain orders
We offer free shipping rates for orders above the following amounts:
- Greece: 50€
- Europe (except Greece): 80 €
- International Shipping: 140 €
International Shippings notice
Please note that international shippings may take some extra time, due to boarders and customs clearance. For orders in the USA, please allow 2-4 extra days to make sure your products can clear customs and get to your shipping address. We will provide you a tracking number in case you want to follow the status of your parcel.
For any further questions about the status of your parcel, you can email us at firstname.lastname@example.org
Shippings and COVID-19
Health and safety of our employees are one of our main priorities. That’s why shipment may take some extra time in order to ensure all safety and regulatory measures are fulfilled.
If you have any doubts, you can contact us at email@example.com and we will be glad to answer any of your questions.
Our shipping times may vary depending on the area, between 4-12 business days.
Special shipping rates for Face Masks
Face Masks shipping rates are priced according to the following customer locations:
- Greece: Free
- Europe (except Greece): 5 €
- International Shipping: 6 €
* Please note that purchases including masks and other products will be charged using our regular rates. Nevertheless, masks on your orders will be summed to be elegible for Free Shipping rates when applicable.
We offer a 14-days return policy in case you need to change the size of your product or you wish to return any item. Shipping costs will be carried out by the customer.
Please send us an email to firstname.lastname@example.org with your Order Number and the item you would like to return or exchange the size. We will get back to you within 48h and we will answer your request.
Heleni Vas. Balerba & Co E.E
218 Kremou Street, 176 75 Kallithea, Greece
Telephone: 210 94 27 149
In case your product is faulty or damaged, please contact us and we will arrange the replacement of the product or refund it.