Terms of Shipping and Returns
Special shipping rates for Face Masks
Face Masks shipping rates are priced according to the following customer locations:
- Greece: Free
- Europe (except Greece): 5 €
- International Shipping: 6 €
* Please note that purchases including masks and other products will be charged using our regular rates. Nevertheless, masks on your orders will be summed to be elegible for Free Shipping rates when applicable.
Regular shipping rates
We offer different shipping rates depending on customers delivery address:
- Greece: 3 €
- Europe (except Greece): 12 €
- International Shipping: 18 €
Free shipping for certain orders
We offer free shipping rates for orders above the following amounts:
- Greece: 50€
- Europe (except Greece): 80 €
- International Shipping: 140 €
Shippings and COVID-19
Health and safety of our employees are one of our main priorities. That’s why shipment may take some extra time in order to ensure all safety and regulatory measures are fulfilled.
If you have any doubts, you can contact us at firstname.lastname@example.org and we will be glad to answer any of your questions.
Our shipping times may vary depending on the area, between 4-12 business days.
We offer a 14-days return policy in case you need to change the size of your product or you wish to return any item. Shipping costs will be carried out by the customer.
Please send us an email to email@example.com with your Order Number and the item you would like to return or exchange the size. We will get back to you within 48h and we will answer your request.
Heleni Vas. Balerba & Co E.E
218 Kremou Street, 176 75 Kallithea, Greece
Telephone: 210 94 27 149
In case your product is faulty or damaged, please contact us and we will arrange the replacement of the product or refund it.